Assessing the differences in performance between a business' information systems or software applications to determine whether business requirements are being met and, if not, steps should be taken are planned to ensure they are met successfully. Gap analysis provides a foundation for measuring investment of time, money and human resources required to achieve a particular outcome. Our Gap analysis involves determining, documenting, and approving the difference between business requirements and current capabilities. Gap analysis naturally flows from benchmarking and from other assessments. Once the general expectation of performance in an industry is understood, it is possible to compare that expectation with the company's current level of performance. This comparison becomes the gap analysis. Such analysis can be performed at the strategic or at the operational level of an organization.
The first step in conducting a gap analysis is to establish specific target objectives by looking at the Cyphlon's mission statement, strategic goals and improvement objectives. The next step is to analyze current business processes by collecting relevant data on performance levels and how resources are presently allocated to these processes. This data can be collected from a variety of sources depending on what's being analyzed, such as by looking at documentation, conducting interviews, brainstorming and observing project activities. Lastly, after a company compares its target goals against its current state, it can then draw up a comprehensive plan that outlines specific steps to take to fill the gap between its current and future states, and reach its target objectives.
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